1. Introduction
Tweet India Beauty(“we”, “us”, or “our”) operates the Tweet Indiawebsite and mobile applications (collectively, the “Platform”). We are committed to protecting your privacy and handling your personal information with transparency and care.
This Privacy Policy explains what data we collect, why we collect it, how we use and safeguard it, and your rights regarding that data. By using the Platform you agree to the practices described herein.
2. Information We Collect
2.1 Information You Provide
- Account details — name, email address, phone number, and password when you register or place an order.
- Shipping & billing address — postal address required to deliver products.
- Payment information — payment method details (processed securely by our third-party payment gateway; we do not store full card numbers).
- Prescriptions & health data — if you purchase medicines requiring a prescription, you may upload prescription images. These are stored securely and used solely for order verification.
- Communication data — messages, reviews, or feedback you send us.
2.2 Automatically Collected Information
- Device & browser data — IP address, browser type, operating system, screen resolution, and device identifiers.
- Usage data — pages visited, time spent, referring URLs, and click/scroll interactions collected via cookies and analytics tools.
- Location data — approximate location derived from your IP address to display regional pricing and delivery availability.
3. How We Use Your Information
We use collected data to:
- Process and fulfil your orders, including delivery coordination.
- Verify prescriptions for medicine purchases as required by law.
- Send transactional notifications — order confirmations, shipping updates, and invoices.
- Provide customer support and respond to enquiries.
- Personalise your shopping experience (product recommendations, saved preferences).
- Improve and optimise Platform performance, security, and content.
- Comply with legal obligations, including tax and regulatory reporting.
- Send promotional communications (only with your consent; you can opt out at any time).
4. Data Sharing & Third Parties
We do not sell your personal data. We may share information with trusted third parties solely to operate the Platform:
- Payment processors (e.g., Razorpay) — to securely process transactions.
- Logistics partners — name, phone, and address for delivery.
- Cloud & hosting providers — to store data securely on infrastructure that meets industry-standard compliance.
- Analytics providers — aggregated, anonymised usage data for website improvement.
- Legal authorities — when required by law, court order, or to protect our rights.
5. Cookies & Tracking
We use cookies and similar technologies to remember your preferences, maintain your session, and analyse traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Platform.
6. Data Security
We implement industry-standard security measures — including HTTPS encryption, secure server infrastructure, and access controls — to protect your data against unauthorised access, alteration, or destruction. While no system is completely immune, we continually review and strengthen our safeguards.
7. Data Retention
We retain personal data only as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are retained for a minimum of 8 years in compliance with Indian tax regulations. You may request deletion of your account data at any time (subject to legal retention requirements).
8. Your Rights
Under applicable Indian privacy laws, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (subject to legal obligations).
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with the relevant data protection authority.
To exercise any of these rights, please contact us using the details below.
9. Children’s Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. We encourage you to review this page periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please reach out:
- Tweet India Beauty
- 8, Shridhar Bunglows,
- Opp. AMC Auda Garden, Near S.G. Highway,
- Bodakdev,
- Ahmedabad - 380059
- Email: info.tweetindia@gmail.com
- Phone: +91-7926854422